This policy sets out the procedure and conditions for refunding payments made for FullCheckApp services, and is an integral part of the Public Offer Agreement.

1. Free plan

The Free plan involves no payment, so no refund question arises for it.

2. When a refund is available

The Customer may request a refund within 14 calendar days of the charge if the service was not actually provided (for example, a technical error prevented using the service) or an erroneous or duplicate charge occurred.

3. When a refund is not available

Funds are not refunded for the period during which the Customer actually used the service (had active access to site checks), or if the Customer requests a refund after the 14-day period described in section 2 has passed.

Cancelling a subscription early does not refund the already-paid billing period — access continues until the end of that period, and no further charge is made afterward.

4. How to request a refund

To request a refund, write to info@fullcheckapp.com, stating the account email, the date, and the amount charged. Requests are reviewed within 10 business days.

5. Timing and method of refund

Funds are refunded using the same method used for payment (to the card via WayForPay), within 10 business days of the request being approved. The time it takes for funds to actually appear depends on the card-issuing bank.

6. Provider's details

Provider: Chebotar A.S. (individual entrepreneur, Ukraine). Full details — tax ID, phone, and registered address — are published on the Terms of Service page. Email: info@fullcheckapp.com.